Louisville's Crazy Good Ice Cream

Comfy Cow – Assistant Manager

Assistant Manager

Reports to: Store Manager

FSLA Status: Non-exempt (hourly)

Summary of Position

Under the supervision of the Store Manager, the Assistant Manager will provide leadership to the operations of The Comfy Cow store to which he/she is assigned in order to develop The Comfy Cow brand through excellent customer service, creating an encouraging work environment that enhances and develops each employees potential, and assisting the Manager in any way necessary for the success of the store and each individual.

Essential Duties & Responsibilities

  • Ensure that all employees are thoroughly trained according to prescribed training programs and that they demonstrate competence
  • Keep team trained and up to speed on company changes/ requirements
  • Keep the store operating under Comfy Cow culture
  • Monitor staffing in store and cover any shifts that may need covered
  • Ensure that business is conducted in a way that fosters the enthusiasm, integrity, satisfaction, and high performance of all employees
  • Keep the store on brand within requirements noted in the Operations Manual
  • Keep labor costs and food costs in line with budget
  • Prioritize customer satisfaction
  • Keep employees satisfied by tracking turnover, employee feedback, and ongoing development
  • Make purchases and orders with cash flow in mind (keep in line with the budget)
  • Keep the store clean and up to code
  • Assist the manager in tracking inventory and reporting any discrepancies to the Operations Manager
  • Display any marketing materials sent from the marketing team
  • Maintain the safety and security of employees, customers and store
  • Supervises clerks and team leaders at designated store.
  • Prepare deposits and ensure the deposits are taken to the bank or given to the courier on specified days
  • Other responsibilities as assigned

Qualifications & Experience

  • Minimum 6 months leadership experience in the food industry
  • High-energy, positive attitude, and the ability to select and hire top-notch team
  • Self-motivated with a strong sense of initiative and ownership
  • Reliable transportation
  • Computer proficiency w/Internet, Microsoft Word, Excel
  • Ability to effectively manage multiple business issues and activities
  • Management skills to effectively assess, develop, motivate and direct staff within the areas of responsibility