Front Clerk
Reports to: Assistant Manager / Operations Manager
FSLA Status: Hourly
Summary of Position
A Clerk is responsible for the day to day operation of store. Clerks serve as the face of the company because they are who the customer interacts with the most. A Clerk is to serve customers from start to finish, while providing great customer service and proving to be competent in their position.
Essential Duties & Responsibilities
- Perform ultimate Comfy Cow service
- Greet and serve customers
- Prepare all menu items
- Prepare waffle cone batter and make waffle cones and bowls
- Stock all paper and food items needed to serve customers
- Handle cash – make change
- Maintain a clean, fresh personal appearance at all times
- Participate regularly in staff meetings
- Address customer concerns
- Be familiar with store evaluation procedures
- Wash dishes according to guidelines set forth
Qualifications & Experience
- Must have high energy and a warm, pleasant attitude
- Has strong verbal and communication skills
- Has good organization skills
- Is flexible with scheduling
- Has the ability to build a relationship with the customer and other staff members
- Has a good understanding of product knowledge and an outstanding sales ability
- Has a competitive spirit and a desire to sell
- Has the ability to radiate positive energy through the store